Simple terms. No lawyer speak.
Last updated 2026-04-21. These terms cover how we work together, what happens if something goes wrong, and the rest of the usual items.
How does booking and quoting work?
Quotes are estimates based on the information provided. Final pricing is agreed in writing before work begins. If the actual scope differs meaningfully from the quote, we contact you before continuing.
What is the cancellation policy?
Recurring visits can be rescheduled or skipped with at least 24 hours notice. Inside 24 hours, a 50 percent fee may apply to cover the scheduled block. No contracts, no annual commitments, no cancellation penalties for ending service entirely.
How do keys and access work?
Most recurring clients provide a key, a lockbox code or smart lock access. Keys and codes are stored securely, never shared, and returned or deleted when service ends.
How does payment work?
Payment is due on completion of each visit. Recurring clients may use card on file. Accepted methods: cash, check, credit card, Venmo, Zelle. Invoices emailed after every visit.
What does the satisfaction guarantee cover?
If something is not right, call within 24 hours of the visit. We return and re clean the affected area at no charge. Refunds in full are considered for documented service failures where a re clean is not practical.
What about damages or liability?
ShowMeClean is insured and bonded. Accidents happen rarely and are handled through insurance when applicable. Please secure especially valuable or irreplaceable items before service. Normal wear and tear, pre existing damage, and items improperly secured are outside our liability.
What supplies and products do you use?
We provide all cleaning supplies unless you prefer specific products. Eco friendly, non toxic products by default. Specialty requests (medical grade disinfectants, specific brand preferences) are accommodated where possible.
Is there a non solicitation clause?
Clients agree not to hire ShowMeClean team members directly outside the company for a period of six months following the last service, without prior written approval. This protects training investment and team relationships.
Can the terms change?
Yes. We may update these terms occasionally. Material changes will be communicated to active clients by email with reasonable advance notice.
Who do I contact with questions?
Email janie@showmecleannwa.com or call (417) 846-1234.